Rod Arends is vice president of Southeast Toyota Finance's Service Center Operations. He has over 30 years of experience in managing both captive and independent vehicle finance portfolios, and excels in deploying leading-edge servicing technologies and strategies to improve operational performance.  Arends is responsible for leading account servicing functions within the Southeast Toyota Finance service centers in St. Louis, Mo. and Mobile, Ala.  He joined the company in June 2007 as director of collections and was promoted to vice president in June 2011.