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Wednesday, July 25 • 4:30pm - 5:15pm
Bridging the Technology Gap & Predicting the Pace of Change

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Pervasive technology innovation is unstoppable and no longer linear. The pace of change is not only accelerating, the destination ultimately will have a profound impact on consumer behavior and how transportation services are delivered. There are multiple adoption curves determining how rapid change will arrive, and which companies will be successful. The desired user experience will eventually prevail and the opportunity is ripe with a notoriously less-than-satisfying buying experience in a very large market. Demographic change, new ownership models, and completing the digital experience will create significant opportunity for start-ups unless incumbents move faster, and pragmatically remove entrenched interests that shy away from risk.
The technology gap starts with behavioral change, having the right people, process, and channel expertise. Today’s digital solution isn’t a patch or legacy systems’ augmentation, and it won’t be successful unless its adopted by those responsible for the business throughout the leadership and operational levels. The modern consumer experience values real-time responses, full transparency, and the ability to self-direct throughout the process. The best digital technology’s success depends on the speed of change inside the organization being faster than the pace of change outside the organization.

Takeaways
  • Consumers want a better buying experience, have more choices, and want to complete more of the process online
  • Providing the user experience your customers are looking for is not just about technology
  • Overwhelming constraints of integration challenges, homogeneous systems supporting multiple specialized user experiences, and entrenched loyalties determine what the future holds for banks enabling a great user experience

Speakers
avatar for Jim Landy

Jim Landy

CEO, SpringboardAuto
A renowned automotive finance innovator and disruptor, Jim Landy is CEO and founder of SpringboardAuto, a digital retail company that is revolutionizing the automotive fintech space with its mobile-friendly, auto finance solution and LaaS offering, SpringStack, that simplifies secure... Read More →


Wednesday July 25, 2018 4:30pm - 5:15pm
Glenwood Ballroom

Attendees (1)